Accessibility Statement

Accessibility Statement for Shady Grove Utility District

This is an accessibility statement from Shady Grove Utility District.

Measures to support accessibility

Shady Grove Utility District takes the following measures to ensure accessibility of Shady Grove Utility District:

Include accessibility as part of our mission statement.
Include accessibility throughout our internal policies.
Integrate accessibility into our procurement practices.
Appoint an accessibility officer and/or ombudsperson.
Assign clear accessibility goals and responsibilities.
Fix reported website issues within 7 business days of the report
Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Shady Grove Utility District is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Shady Grove Utility District. Please let us know if you encounter accessibility barriers on Shady Grove Utility District:

Phone: +1-865-397-3790

E-mail: tpierce@pdsconsulting.com

Visitor Address: 830 Highway 139, Dandridge,TN 37725

We try to respond to feedback within 1 business day.

Compatibility with browsers and assistive technology

Shady Grove Utility District is designed to be compatible with the following assistive technologies:

Each browser and operating system is different and some updates may interfere with the practices we have in place. We are constantly monitoring the browser and operating systems to avoid any issues with our website.

Shady Grove Utility District is not compatible with:

Some screen readers and visual aids may have mixed signals with some of the website backgrounds, if this occurs please ensure your screen reader and visual aid programs are updated, if issues still occur please report it to the web admin.

Technical specifications

Accessibility of Shady Grove Utility District relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
CSS
JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Shady Grove Utility District , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Shady Grove Utility District:

Facebook and website backgrounds: Some content from Facebook may not include text alternative tags and some website background colors may cause interference with screen readers. because While we make every effort to make the site accessibility compliant, some attributes may need repairs after software updates. We make every effort to test this after each update to ensure combability.. We monitor the site and typically repair issues within 2-7 business days. If an issue is encountered please report the issue to the web admin, we will email you when the issue has been corrected..

Assessment approach

Shady Grove Utility District assessed the accessibility of Shady Grove Utility District by the following approaches:

Self-evaluation
Formal complaints

While we make every effort to make our website compliant with best accessibility practices, not all accessibility issues may be caught and fixed initially. Once a formal complaint is made, our team will do an investigation, fix the issue to the best of our ability and report back to the complaint for a follow-up. If further fixes are needed, we will continue to work until the issue has been resolved and the outcome is satisfactory.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Shady Grove Utility District

Web and Marketing Team – Creative Director

Date: This statement was created on 13 September 2024 using the W3C Accessibility Statement Generator Tool.